A Milestone Collaboration
Pretty Group, established in 2001, is a significant player in Bangladesh’s garment industry, with business segments including garment manufacturing, dyeing, fabricated steel, and accessories production. The company is recognized for its sustainable practices and collaborations with global brands like H&M, Okaidi, and Tesco. Its sweater division, comprising D & S Pretty Fashions Ltd., Pretty Sweaters Ltd., and Kaveri Sweaters Ltd., is a cornerstone of its operations, delivering high-quality sweaters for export markets.

“We are honored to welcome Pretty Group into our growing ecosystem of industry leaders. Their trust in our Sweater ERP reflects its capability to meet the highest standards of operational excellence,” said B M Shorif, Managing Director & CEO of Skylark Soft Limited.

Driving Excellence with Sweater ERP
Skylark’s Sweater ERP is a comprehensive solution tailored to the unique demands of sweater manufacturing. Its modules include Marketing, Merchandising, Sample, Time & Action (TnA), Commercial, Procurement, Work Study/IE, Gate Management, Inventory Management, Sweater Production with Real-Time Tracking, End Line QC with Heat Map, Subcontract Management, Integrated Accounts & Finance, HRMS, Integrated Skill Matrix, and MIS Reports.

The ERP system provides:

• Seamless Production Monitoring: Real-time tracking of sweater production ensures efficiency and transparency.
• Enhanced Quality Assurance: End Line QC with Heat Map allows for precise quality control, ensuring defect-free products.
• Optimized Inventory Management: Dedicated modules for Inventory and Procurement help minimize waste and maximize productivity.
• Data-Driven Decision Making: MIS Reports offer actionable insights for strategic planning and growth.
• Streamlined Administrative Processes: Integrated Accounts & Finance and HRMS modules simplify financial and human resource management.

A Commitment to Innovation and Sustainability
Pretty Group’s adoption of Sweater ERP aligns with its dedication to maintaining high standards of safety, quality, and sustainability. The company holds certifications from Sedex, BSCI, and other global standards, reflecting its leadership in ethical and responsible garment manufacturing. As a member of BGMEA and BKMEA, Pretty Group actively contributes to Bangladesh’s textile industry.

A Proud Moment for Skylark Soft Limited
This partnership underscores Skylark’s mission to empower businesses with innovative solutions. The signing ceremony, attended by representatives from both Skylark Soft Limited and Pretty Group, celebrated this collaboration aimed at transforming sweater production practices in Bangladesh.

About Skylark Soft Limited
Founded in 2018, Skylark Soft Limited is a Bangladesh-based provider of ERP solutions tailored to the textile and apparel industries. With a global footprint and a commitment to innovation, Skylark has been instrumental in enhancing operational efficiency for leading garment manufacturers.

About Pretty Group
Pretty Group is one of the largest private sector companies in Bangladesh, engaged in garment manufacturing, dyeing, fabricated steel production, and accessories manufacturing. Known for its partnerships with global brands and commitment to sustainability, Pretty Group is a leader in the country’s apparel industry.

For Media Inquiries:

Skylark Soft Limited
Website: www.skylarksoft.com
Email: info@skylarksoft.com
Phone: +8801848 346310-14

The post Pretty Group Partners with Skylark Soft Limited to Implement Sweater ERP appeared first on Textile Focus.

Transforming Sustainable Fashion with Buying House ERP
The Buying House ERP from Skylark Soft Limited is a comprehensive solution tailored to meet the unique requirements of buying house operations. The software integrates essential modules such as Marketing, Merchandising, Sample, Time & Action (TnA), Inspection, Manual Production, Commercial, and MIS, providing a unified platform for managing operations efficiently. Add-on modules, including Inventory, Procurement, Accounting, and HR payroll, offer enhanced scalability and customization.

“Our Buying House ERP empowers businesses like Cloths ‘R’ Us Ltd. to integrate technology into their operations seamlessly while maintaining a strong focus on sustainability,” said B M Shorif, Managing Director & CEO of Skylark Soft Limited. “This partnership demonstrates how innovation can drive both efficiency and eco-conscious practices.”

Cloths “R” Us Ltd.: A Leader in Sustainable Fashion
Established in 2015, Cloths “R” Us Ltd. specializes in sourcing and creating sustainable collections for brands and retailers. The company employs 100–200 professionals led by Kyaw Sein Thay Dolly, Managing Director, Cloths “R” Us Limited, and operates out of Uttara Model Town, Dhaka. Known for its emphasis on research and development, Cloths “R” Us Ltd. is a pioneer in advancing sustainable fashion practices, producing collections entirely from sustainable materials.

With the implementation of Skylark’s Buying House ERP, Cloths “R” Us Ltd. is set to achieve:

• Streamlined Operations: Enhanced efficiency across sourcing, production, and delivery processes.
• Optimized Material Usage: Improved inventory and procurement management to reduce waste and support sustainability.
• Precise R&D Tracking: The Sample and TnA modules facilitate better planning and execution of research and development collections.
• Informed Decision-Making: The MIS module delivers actionable insights for strategic growth and sustainability initiatives.

A Partnership for Sustainability and Growth
The signing ceremony, attended by representatives from both organizations, marked a significant step forward for Cloths “R” Us Ltd. in integrating technology into its mission of promoting sustainable fashion. This partnership is a testament to Skylark Soft Limited’s expertise in delivering ERP solutions that align with the goals of forward-thinking companies.

About Skylark Soft Limited
Founded in 2018, Skylark Soft Limited is a Bangladesh-based leader in ERP solutions for the textile and apparel industries. With a focus on innovation and efficiency, Skylark has transformed garment manufacturing and buying house operations for clients across the globe.

About Cloths “R” Us Ltd.
Cloths “R” Us Ltd. is a sustainable clothing company led by Kyaw Sein Thay Dolly, Managing Director, Cloths “R” Us Limited, dedicated to creating eco-friendly collections for brands and retailers. Since its establishment in 2015, the company has been at the forefront of sustainable fashion practices, with a strong focus on research, development, and ethical sourcing.

For Media Inquiries:

Skylark Soft Limited
Website: www.skylarksoft.com
Email: info@skylarksoft.com
Phone: +8801848 346310-14

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Empowering THK Asia with Advanced ERP Capabilities
The Buying House ERP by Skylark Soft Limited is a comprehensive software solution designed to meet the unique demands of buying house operations. Equipped with essential modules such as Marketing, Merchandising, Sample, Time & Action, Inspection, Manual Production, Commercial, and MIS, the ERP is tailored to optimize processes, enhance efficiency, and provide real-time insights.

THK Asia has also integrated advanced add-on modules like Inventory, Procurement, Accounting, and HR-Payroll to further enhance operational scalability and performance.

“This partnership underscores Skylark’s commitment to delivering cutting-edge solutions that transform operations and create tangible value for our clients. THK Asia’s vision for execution excellence aligns perfectly with the capabilities of our Buying House ERP,” said B M Shorif, Managing Director & CEO of Skylark Soft Limited.

THK Asia: Pioneering Fashion Sourcing with Innovation
Known for its exceptional supply chain management from “Sheep to Shop,” THK Asia delivers fast fashion solutions by integrating style trends, sustainable practices, and operational excellence. With Skylark’s ERP, THK Asia is set to elevate its capabilities further, achieving:

• Seamless order tracking and management with the Merchandising and Time & Action modules.
• Efficient sample processing using the Sample Management module for quicker turnaround times.
• Enhanced financial oversight and resource utilization with Accounting and Inventory modules.
• Real-time data integration via the MIS module for data-driven decision-making.

“We are excited to partner with Skylark Soft Limited to adopt a robust ERP system tailored to the buying house sector. This collaboration strengthens our commitment to innovation, efficiency, and delivering value to our clients,” said a spokesperson from THK Asia.

A Step Towards Transforming the Buying House Sector
The agreement ceremony, held in the presence of top management from both organizations, signifies a shared vision to redefine excellence in the buying house industry. Skylark Soft Limited’s expertise in ERP solutions, combined with THK Asia’s leadership in fashion sourcing, sets the stage for groundbreaking advancements in operational efficiency and service delivery.

About Skylark Soft Limited
Founded in 2018, Skylark Soft Limited is a Bangladesh-based software company specializing in ERP solutions for the textile and apparel industries. With a global footprint in countries like India, UAE, USA, and more, Skylark has been instrumental in driving efficiency and innovation in garment manufacturing and buying house operations. Its flagship product, goRMG ERP, is trusted by over 100 clients globally.

About THK Asia
THK Asia is a leading name in global fashion sourcing, offering end-to-end supply chain solutions with a focus on quality, speed-to-market, and sustainability. By integrating style trends, structured research, and strong sourcing strategies, THK Asia continues to deliver value and excellence in the fast fashion industry.

For more information, please contact:
Skylark Soft Limited
Website: www.skylarksoft.com
Email: info@skylarksoft.com
Phone: +8801848 346310-14

The post Skylark Soft Limited Partners with THK Asia to Implement Buying House ERP appeared first on Textile Focus.

Transforming Knitwear Manufacturing with Knit Composite ERP
Skylark Soft Limited’s Knit Composite ERP is a comprehensive software solution tailored to the specific needs of the knitwear industry. With integrated modules such as Marketing, Merchandising, Sample, TnA, Work Study/IE, Sewing Plan Board, Commercial, Procurement, Gate Management, Textile Inventory, Garments Inventory, General Inventory, Fabric Production, Four Points QC, Garments Production (Real-Time Tracking), Subcontract Management, Integrated Skill Matrix, HRMS, and MIS Reports, the ERP is designed to enhance efficiency, ensure quality, and provide actionable insights across all stages of production.

“The implementation of our Knit Composite ERP at Zaheen Knitwears Ltd. reflects our shared commitment to leveraging technology for operational excellence. We are excited to support Zaheen Knitwears in their journey toward even greater efficiency and productivity,” said B M Shorif, Managing Director & CEO of Skylark Soft Limited.

Zaheen Knitwears Ltd.: A Leader in Knitwear Production
Founded in 2007, Zaheen Knitwears Ltd. is a private limited company specializing in export-oriented knit garments and woven fabric. With state-of-the-art facilities located in Narayanganj and a corporate office in Dhaka, the company produces a wide range of products, including T-shirts, polo shirts, sweatshirts, tank tops, and children’s wear. Its production capacity reaches an impressive 60,000 pieces daily across various units like knitting, dyeing, printing, and finishing.

Zaheen Knitwears is committed to ethical manufacturing and quality assurance, as evidenced by its compliance with international standards and certifications such as BSCI, SEDEX, GOTS, OCS, Oeko-Tex, Detox, and ACCORD.

Benefits of Knit Composite ERP for Zaheen Knitwears Ltd.
By implementing Skylark’s Knit Composite ERP, Zaheen Knitwears is set to achieve:

• Streamlined Operations: The ERP integrates all core processes, from marketing to quality control, ensuring smooth workflows and eliminating bottlenecks.
• Real-Time Production Tracking: The Garments Production module enables real-time monitoring, ensuring transparency and timely decision-making.
• Optimized Resource Utilization: Modules for Textile, Garments, and General Inventory help in efficient inventory management and resource allocation.
• Enhanced Quality Control: The Four Points QC module supports stringent quality assurance, reinforcing Zaheen Knitwears’ commitment to delivering world-class products.
• Actionable Insights: The MIS Reports module provides comprehensive analytics for informed strategic planning.

A Ceremony of Collaboration
The partnership was formalized at a signing ceremony attended by representatives from both Skylark Soft Limited and Zaheen Knitwears Ltd. This collaboration underscores a shared vision of integrating technology to drive growth and innovation in the knitwear sector.

About Skylark Soft Limited
Skylark Soft Limited, established in 2018, specializes in ERP solutions for the textile and apparel industries. With a global presence and a portfolio of innovative software products, Skylark is committed to empowering businesses with tools to enhance productivity, efficiency, and decision-making.

About Zaheen Knitwears Ltd.
Zaheen Knitwears Ltd., part of the Jamaluddin Group, is a leading manufacturer of knit garments and woven fabric in Bangladesh. With a substantial production capacity and a focus on quality and ethical standards, Zaheen Knitwears continues to serve global markets with excellence.

For Media Inquiries:

Skylark Soft Limited
Website: www.skylarksoft.com
Email: info@skylarksoft.com
Phone: +8801848 346310-14

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Streamlining Operations with Woven ERP

Skylark Soft Limited’s Woven ERP is a cutting-edge software solution tailored to meet the complex demands of garment manufacturing. The comprehensive suite of modules includes Marketing, Merchandising, Sample, TnA, Work Study/IE, Sewing Plan Board, Gate Management, Garments Production (Real-Time Tracking), End Line QC with Heat Map, Garments Inventory (Fabric & Trims), Commercial, Procurement, Subcontract Management, Integrated Skill Matrix, Integrated Accounts & Finance, HRMS, and MIS Reports.

The ERP system is designed to unify processes, enhance efficiency, and provide actionable insights for data-driven decision-making. With real-time tracking and advanced quality control measures, the software ensures that garment production meets the highest standards.

A Strategic Step for Kingfisher Fashion Wear Ltd.
Established in 2017, Kingfisher Fashion Wear Ltd. specializes in woven and knit garments, including shirts, pants, T-shirts, and polo shirts. With an annual production capacity of 70,000 dozen units and a team of 320 skilled professionals, the company has consistently delivered high-quality products while adhering to industry standards.

The adoption of Skylark’s Woven ERP reflects Kingfisher’s commitment to innovation and operational excellence. The system will enable the company to:
•Enhance Productivity: Real-time production tracking ensures timely deliveries and optimizes resource utilization.
•Streamline Quality Control: The End Line QC module with Heat Map Analysis allows for precise defect identification and rectification.
•Optimize Resource Management: Modules like Garments Inventory and Integrated Skill Matrix help in efficient allocation of materials and workforce.
•Improve Decision-Making: MIS Reports provide detailed analytics for better strategic planning and operational adjustments.

“We are thrilled to collaborate with Skylark Soft Limited to implement the Woven ERP system. This partnership will help us achieve new levels of efficiency and quality, enabling us to better serve our clients and strengthen our market position,” said Md. Altamash Hossain Mridha, Chairman of Kingfisher Fashion Wear Ltd.

A Shared Vision for Excellence
The signing ceremony, attended by representatives from both Skylark Soft Limited and Kingfisher Fashion Wear Ltd., underscored the shared commitment to innovation and excellence. The implementation of Woven ERP marks a pivotal moment in modernizing garment manufacturing practices in Bangladesh.

About Skylark Soft Limited
Founded in 2018, Skylark Soft Limited specializes in ERP solutions for the textile and apparel industries. With a robust portfolio of software, including Woven ERP and goRMG ERP, Skylark has transformed garment manufacturing processes for clients in Bangladesh and beyond.

About Kingfisher Fashion Wear Ltd.
Kingfisher Fashion Wear Ltd. is a leading garment manufacturing company based in Ashulia, Savar, Dhaka. Specializing in woven and knit garments, the company is known for its commitment to quality and adherence to industry standards. With a dedicated workforce and modern machinery, Kingfisher continues to deliver excellence in garment production.

For Media Inquiries:

Skylark Soft Limited
Website: www.skylarksoft.com
Email: info@skylarksoft.com
Phone: +8801848 346310-14

The post Kingfisher Fashion Wear Ltd. Implements Skylark Soft Limited’s Woven ERP to Transform Garment Manufacturing appeared first on Textile Focus.

CLICK Software is one of the leading ERP software development companies that provides browser-based ERP solutions for all kinds of Textile & Apparel industries. Recently team Textile Focus conversed with the High officials of CLICK,

Read the full conversation here –

Textile Focus: Could you plz share us the transformation of Bangladesh RMG sector?

Answer: Progression from hard-working to smart working mentality along with the factors of emerging technology and high speed internet availability the RMG Sector of Bangladesh has transformed greatly over the last decade. RMG Companies are managing, analyzing and making informed decisions based on real-time and historical data to further increase the efficiency of its various departments.

The adoption of technology in production processes, inventory management, and marketing has improved efficiency and responsiveness to market trends.

The 2013 Rana Plaza disaster led to significant reforms in safety and labor standards. International brands and organizations began focusing on improving factory conditions. The sector faces competition from other low-cost countries and must continually improve compliance with international labor and safety standards along with continued investment in technology, sustainability, and workforce development to maintain its global competitiveness and addressing future challenges.

Textile Focus: BD RMG Industry facing Proper data management from fibre to shipment!  How ERP software can help in this regard?

Answer: ERP integrates various functions (procurement, production, inventory, sales, and distribution) into a single platform, allowing for real-time data access and updates. Centralization reduces data duplication and errors, leading to more reliable information across the organization.

It enables real-time tracking of raw materials to finished goods, using key performance indicators (KPIs) to assess productivity and efficiency across the supply chain.

ERP provides analytical tools to derive insights from data, helping businesses make informed decisions regarding production, procurement, and market strategies.

By implementing ERP software, Bangladesh’s RMG industry can optimize its operations from fiber sourcing to shipment, enhancing efficiency, transparency, and responsiveness. This integration will not only improve operational performance but also position the industry to compete more effectively in the global market.

Textile Focus: Why Anowara Group decide to collaborate with CLICK  to create an ERP Software rather than purchasing from existing vendors?

Answer: The Top Management of Anowara Group understands that the requirement of establishing a fully integrated and functional ERP system has turned into a need to manage from fibre to shipment. It no longer falls under the “luxury” investment category.

Two Board members from Anowara Group envisioned the necessity for an ERP software that focused on the Apparel industry particularly the Knit Garments sector where Textile Management (Yarn, Grey, Finished Fabric Store, Knitting & Dyeing Production) plays a very big role. Due to a bitter experience after trying to implement an ERP system provided by a third-party vendor, they decided to form a strategic alliance with two experienced personnel who are well-versed in this industry to form an ERP system that can handle all exceptions that incur during the daily working procedure of all its department.

Click is fully integrated ERP system that not only manages real-time and historical data of various departments but also has a properly automated accounting system. The monetary value attached with each decision taken can be readily available to evaluate how much gain/loss has or will incur.

All the modules in the software was created with the idea of making an integrated and automated system for the apparel industry rather individually creating modules and later on trying to integrate them into an ERP software. Initially the dev, the analyst team were nestled in the floor/dept for which the particular module was being developed. As a result, CLICK ERP is been able to be a practical and user friendly system that can easily replace the running reporting and billing procedures.

Keeping some advance locking system in multiple forms it is able to generate authentic, unbiased data that is hard to manipulate, thus facilitating better follow-up, planning and decision-making.

Textile Focus: How does Click help the RMG Sector for Real data management?

Answer: CLICK ERP systems can significantly enhance data management in the RMG (Ready-Made Garments) sector through various functionalities. Here’s how ERP helps streamline data management:

• Single Source of Truth: CLICK ERP systems consolidate data from different departments (procurement, production, sales, etc.) into a single database, reducing inconsistencies and errors.
• Real-Time Updates: Information is updated in real-time, ensuring all stakeholders have access to the most current data.

• Vendor Management: Track supplier performance, manage contracts, and monitor material quality from fiber sourcing to delivery.
• Inventory Control: Real-time inventory tracking helps maintain optimal stock levels, reducing waste and stockouts.

• Production Scheduling: ERP tools allow for effective scheduling of production runs based on demand forecasts, resource availability, and deadlines.
• Bill of Materials (BOM): Manage detailed BOMs for each garment, ensuring accurate tracking of materials used throughout the production process.

• Quality Control Processes: Implement checks and balances at various production stages to ensure compliance with industry standards and regulations.
• Traceability: Track raw materials and finished products, enabling quick identification of quality issues and compliance with safety regulations.

• Cost Tracking: Monitor production costs, labor, and overhead, facilitating better budgeting and financial planning.
• Comprehensive Reporting: Generate financial and operational reports that aid in strategic decision-making and performance assessment.

• Data Analytics: Use analytical tools within the ERP to derive insights from data, helping identify trends and opportunities for improvement.
• KPI Monitoring: Track key performance indicators (KPIs) to assess productivity and operational efficiency across the supply chain.
• Interdepartmental Coordination: Facilitate communication between merchandising, production, sales, and finance, promoting a more cohesive workflow.
• Customizable Solutions: Tailor the ERP system to meet specific needs of the RMG sector, accommodating unique workflows and requirements.

Implementing CLICK ERP system in the RMG sector enhances data management by providing centralized, real-time access to critical information. This leads to improved operational efficiency, better decision-making, and a more agile response to market demands, ultimately supporting the industry’s growth and sustainability.

Textile Focus: What are the future plans of Click?

Answer: Click plans to be known in the apparel industry as a genuine ERP solutions provider that can handle exceptions and able to deliver its client with a fully integrated system. Take into account the logical requirements of clients and be able to deliver in due time. We believe, growth and good reputation should go hand in hand. For this reason, our team works in a collaborated effort in order to make sure the client is satisfied enough to recommend us to another company. In the future Click promises to be a name in the global ERP software solutions market for the apparel industry that people can trust.

To know more please click: https://clickerp.com.bd/

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Skylark Soft Limited, a leading software development company specializing in advanced solutions for the garment industry, is proud to announce the official signing of a strategic partnership with MZM Textiles Limited. MZM, a renowned manufacturer of high-quality camping items, including tents and sleeping bags, operates out of the Chittagong Export Processing Zone (CEPZ). This partnership marks a significant milestone as MZM Textiles integrates Skylark Soft’s advanced garment production tracking solution, PROTRACKER, now enhanced with state-of-the-art IoT capabilities, into their production processes.

The inclusion of IoT technology within PROTRACKER is poised to revolutionize the way MZM Textiles manages its production line. This innovative system will provide real-time data insights, offering unprecedented visibility into the production floor, from raw material tracking to final product output. By enabling seamless automation and improving process efficiency, PROTRACKER will help MZM Textiles optimize every stage of manufacturing, significantly reducing lead times and operational costs while maintaining the highest quality standards. This collaboration underscores both companies’ dedication to driving forward-thinking solutions and achieving operational excellence in the highly competitive global market.

Skylark Soft Limited continues to stand at the forefront of software innovation, particularly within the Ready-Made Garments (RMG) sector. The company’s flagship product, the goRMG ERP system, has been instrumental in optimizing production workflows across the industry, making a substantial impact not just in Bangladesh but on a global scale. The introduction of PROTRACKER with IoT capabilities further cements Skylark Soft’s role as a leader in smart manufacturing technology.

MZM Textiles Limited has long been a key player in the global market for high-quality camping gear, known for its commitment to producing durable and reliable products such as tents and sleeping bags. With a robust export business to the USA and Europe, MZM Textiles prides itself on maintaining one of the most advanced and resourceful manufacturing facilities in Bangladesh. This partnership with Skylark Soft is a testament to MZM’s ongoing commitment to innovation and excellence in production.

The agreement signing ceremony, a momentous occasion for both companies, was attended by:

Benhuh Min, CEO of MZM Textiles Limited

B M Shorif, Managing Director & CEO of Skylark Soft Limited

This partnership is expected to bring about significant advancements in production efficiency within the CEPZ, setting new industry benchmarks and paving the way for future technological innovations in the garment sector. With the combined expertise of Skylark Soft’s innovative software solutions and MZM Textiles’ industry-leading manufacturing capabilities, this collaboration promises to drive the next wave of smart manufacturing in Bangladesh and beyond.

For more information, please contact:
Skylark Soft Limited
Email: info@skylarksoft.com
Phone: +88 01848 346310-14
Website: www.skylarksoft.com

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Fortis Group, a renowned Bangladesh and Germany jointly owned apparel exporter, operates five production units and has diversified its business into real estate, hotel & resort, infrastructure, and agriculture. By implementing PROTRACKER, Fortis Group aims to streamline operations, reduce waste, and enhance productivity, setting a new standard for efficiency and technological advancement in the industry.

The agreement signing ceremony was attended by esteemed leaders from both organizations, including:

• Mr. Md. Shahadat Hossan, Managing Director of Fortis Group
• Mr. B M Shorif, Managing Director of Skylark Soft Limited

About PROTRACKER:
PROTRACKER is the first real-time automated production tracking software in Bangladesh, specifically designed for the readymade garment industry. This fully cloud-based solution manages the entire production process, from handling order details to overseeing production and shipping. Its seamless integration with other management software ensures a comprehensive and efficient production management system.

Key Features of PROTRACKER:

• Real-time production tracking from cutting to finishing
• Barcode, QR-code, and RFID-based tracking
• Operator-wise efficiency monitoring
• Integrated in-line and end-line quality control

Mr. Md. Shahadat Hossan, Managing Director of Fortis Group, expressed his enthusiasm for the partnership: “Integrating PROTRACKER into our operations will revolutionize our production efficiency and help us maintain our competitive edge in the global market.”

Mr. B M Shorif, Managing Director of Skylark Soft Limited, added: “We are excited to partner with Fortis Group and bring our cutting-edge technology to their manufacturing processes. This collaboration represents a significant step towards a more efficient and technologically advanced apparel industry.”

Fortis Group’s decision to implement PROTRACKER reflects its commitment to leveraging advanced technology to enhance operational efficiency and productivity. This partnership is poised to deliver transformative changes, setting a new benchmark for the industry.

About Fortis Group:
Fortis Group is a prominent apparel exporter jointly owned by Bangladesh and Germany, with diverse business interests in real estate, hotel & resort, infrastructure, and agriculture. With five owned production units, Fortis Group is dedicated to maintaining high standards of quality and efficiency in its operations.

For more information about Skylark Soft Limited and PROTRACKER, please visit www.skylarksoft.com or contact:

Contact Information:
Email: info@skylarksoft.com
Phone: +88 01848 346310-14

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Launched on November 12th, 2023, the project leverages PrismSTS, a robust, web-based solution designed to streamline customer service workflows by recording customer issues, assigning them to the appropriate team members with a well-defined escalation matrix, and notifying customers of resolved tickets via email.

PrismSTS automates workflows by:

Recording customer issues as tickets
Integration with Core Banking Solutions
Assigning them to appropriate teams
Managing escalation procedures
Complaint nature wise auto defined TAT and notification before TAT exceeds
Notifying customers of resolutions via email
Automated reporting for Bangladesh Bank

The successful implementation of PrismSTS is set to bring about a transformative optimization in Midland Bank’s customer service division, reinforcing its mission to provide unparalleled service to both customers and non-customers. By automating and enhancing the complaint management process, Midland Bank aims to resolve issues more swiftly and accurately, thereby significantly boosting overall customer satisfaction.

As the project moves forward, Midland Bank PLC and Divine IT Limited are committed to continually improving the system, ensuring it evolves with the changing needs of their customers. This initiative highlights Midland Bank’s dedication to leveraging technology to offer superior banking experiences.

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The Uniform System of Accounts of the Bangladesh Energy Regulatory Commission standardizes accounting processes for all licensed entities in the gas sector, including Petrobangla and its subsidiaries, and facilitates integrated financial reporting. By implementing the Uniform System of Accounts, the entities in the gas sector will achieve greater transparency in management and operations, simplify data collection and management, and provide a clear framework for dispute resolution, thereby protecting consumer interests.

Starting with the automation of Titas Gas in 2015, Divine IT Limited has established a strong position in significantly supporting companies in the gas sector of Bangladesh.

With its experience in implementing automation, Divine IT Limited has developed and implemented a customized software system in line with the Uniform System of Accounts of the Bangladesh Energy Regulatory Commission. This software system helps automate data collection, accounting, and reporting processes for all entities in the gas sector. Additionally, it facilitates interdepartmental operations coordination and simplifies company financial reporting.

Moreover, Divine IT has provided training and support to ensure the implementation of the software system for all stakeholders. This initiative not only enhances regulatory systems but also helps make the gas sector in Bangladesh more transparent and well-regulated.

The training session by Divine IT is a significant step towards quality and transparent accounting processes in Bangladesh’s gas sector, playing a noteworthy role in building a Smart Bangladesh.

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